If you need further information, please contact us at the following details:
Phone: +27 65 392 8985, +27 107860721
Email: support@atabargain.co.za
Address: 25 West Road, Houghton, Johannesburg, South Africa

At A Bargain – Return & Refund Policy

Thank you for shopping with At A Bargain. We strive to provide a positive shopping experience, and if you’re not satisfied with your purchase, we are here to assist.

1. Return Eligibility

  • Timeframe: Items can be returned within 30 calendar days from the date of delivery.
  • Condition: Items must be unused, in their original packaging, and in the same condition as when received to qualify for a return. Returns of items that are damaged, altered, or missing parts may not be eligible for a full refund.
  • Non-Returnable Items: Certain products, including perishable goods, custom orders, intimate products, and items marked as non-returnable on the product listing, cannot be returned.

2. How to Initiate a Return

To initiate a return, please contact us at support@atabargain.co.za with the following details:

  1. Your order number
  2. The reason for the return

Our team will provide you with return instructions, including the return address and any additional steps required.

3. Refund Process

  • Inspection: Once we receive your returned item and inspect it, we will notify you of the refund approval status.
  • Timeline: Approved refunds will be processed within 5–10 business days and credited back to your original payment method.
  • Partial Refunds: If items are not in their original condition, are damaged, or are missing parts (not due to our error), a partial refund may be issued.

4. Exchanges

If your item arrives defective or damaged:

5. Return Shipping

  • Customer Responsibility: Return shipping costs are generally the responsibility of the customer unless the return is due to an error on our part (e.g., defective or incorrect items).
  • Tracking: We recommend using a trackable shipping service, as At A Bargain is not responsible for items lost in transit.

6. Contact Information

If you have questions or require further assistance, please contact us:

Phone: +27 65 392 8985, +27 107860721
Email: support@atabargain.co.za
Website: Returns & Refunds Page
Address: 25 West Road, Houghton, Johannesburg, South Africa

Thank you for shopping with At A Bargain! Your satisfaction is our priority.

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